Mostly people shy away from collection of debt. There are people for whom asking to pay bill is insulting and offensive hence resulting them to be defensive. So how can one collect the debt they owe without losing the temper?
Before calling a debtor for collection one should have this in his mind that the debtor will be defensive, tensed as well as ashamed when they will be asked to pay so one will automatically be ahead of him. It is always important to have a plan in mind before connecting for the claimed amount. It is suggested to always listen to our debtors and stay quiet until they are finished instead of interrupting. Listen to them that why they were unable to clear the debt. Sometimes matter can be solved but just listening to them and remaining calm. You may also address the problem or offer solutions to them in the end.
The above results in knowing them that you care enough to listen to them. The options you offer are also given importance. Even the option of to re-pay the debt is taken in to consideration if you listen, So the chances of sticking are much higher instead of calling them and claiming the full payment
Suggesting a solution or putting forward couple of other option with calm head is the key to get you claim collection complete from your defaulter, no matter the debtor swears or yells at you. If you can do it than there are high, chances of getting the bad debt recovered.